RCSR Practice Exam

_______________is the conduct of business with regard to laws and regulations set by a state or government authority.

The Customer Representative license requires the license holder to operate in _______ _________ when dealing with the insurance consuming public.

Jill Brown has accepted a position at Big-Time Insurance Agency; which Big-Time Agency employee provides Jill with her authority in the agency?

In your brand new position with Big-Time Agency you have sold a policy to an existing customer that cost more than twice what the insured was paying before. Have you met your fiduciary responsibility to your insured? (choose the best answer)

Your co-worker (also a licensed 4-40 Customer Representative) has a work habit of scanning bound Applications into Big-Time Agency’s management system. The co-worker does not want to ‘waste paper’ and uses the reverse side of the Applications as a notepad to take notes and phone messages. You have noticed that those ‘re-used’ Applications with insured’s personal information is often thrown into the trash after making notes and taking voice messages instead of being shredded.

Needs-based selling includes all BUT which of the following?

When is it okay to misrepresent policy benefits or coverages?

What type of ‘close’ is the following statement when made to an insured to ‘close a sale’? ‘If you don’t buy this policy today you will never be eligible for it again.”

______________ is the unethical act of persuading a client to cancel a policy for the purpose of selling them another policy without regard to any negative affect it may have on the client.

An agent at Big-Time Insurance Agency was just fired because the agent induced a client to make a large insurance purchase by promising to and then giving the client part of his commission. Why was the agent fired?

All of the following are high level Customer Representative ‘core competencies’ EXCEPT?

The following is an example of what?
The information transmitted in this fax/email, including all attachments, is intended only for the individual(s), entity or entities to which it is addressed and might contain confidential, proprietary and/or privileged information.

At Big-Time Insurance Agency your IT department stresses ‘internet security’. What are the primary reasons for their concern?(more than one answer applies)

Your Supervising Agent overhears an Agent in the office discussing an insurance company with a potential customer and all the Agent is talking to the client about is the Insurance Company’s television commercials. To make sure you are not somehow swayed by the Agent’s tactics your Supervising Agent tells you the most important aspect of quoting and selling insurance to the consuming public is?

Big-Time Agency may be held __________ if an insured has requested coverage and you (in your Customer Representative capacity) have agreed to provide that coverage but either do not place the insurance or do not do so in a timely fashion.

A long-standing agency insured has purchased a new policy to cover a new investment property. The insured advises she is ‘just about to board her plane’ for a two week vacation to Zansabar. She has asked you to sign the Application for her until she gets back. What is your response?

An act or a failure to act by your agency which leads to a financial loss to an agency’s insured, insurance company partner, or claimant is referred to as an _____________ or _____________.

The key to the prevention of E&O claims is the practice of _________ procedures.

Where do the Customer Representatives and Agents at Big-Time Insurance Agency document all agency activities?

When would you write coverage for one of your insured’s in the Excess and Surplus markets?